Privacy Policy

Canning & Coyle Training Centre is committed to protecting your personal data. This policy explains how and why we use your personal data to make sure you remain informed and in control of your information.

Canning & Coyle Training Centre will ask its learners or potential learners to “opt-in” to receive information about our products and courses. This means you’ll have the choice as to whether you want to receive these messages. You can choose not to receive information or to change how we contact you at any time. If you would like to, please let us know by: Emailing: [email protected] Writing to us at our company address: Canning & Coyle Training Centre Ltd Woodside Works Horley RH6 9EB Telephone: 0333 577 1577  (Mon to Fri: 8am-5pm Sat and Sun: Closed) This telephone number will put you through to our office staff who will be able to guide you to the right person. We will never sell your personal data. However, we may share your data with specific organisations who work with us, in order to provide the service to you. Please see the “Disclosing and sharing data” section for further information on this.
Questions Any questions you have about this policy or how we use your personal data should be sent to: [email protected]
About Us Your personal data (i.e., any information which identifies you, or which can be identified as relating to you) will be collected and used by Canning & Coyle Training Centre which is a private limited company. For the purposes of data protection law, Canning & Coyle Training Centre will be the Data Controller.
What information do we collect? Personal data you give to us We collect data you give to us. For example:
  • Personal details (name, date of birth, email, address, telephone, education details etc.) when you sign up to an apprenticeship agreement
  • Data known as sensitive personal data (ethnicity, additional learning needs)
  • Financial information (payment information such as credit/debit card or direct debit details).
Information created by your involvement with Canning & Coyle Training Centre Your activities and involvement with Canning & Coyle Training Centre create additional personal data, for example, information about your education progress and qualifications. We may analyse your personal data to build a profile which helps us decide which of our communications you might be interested in. Information from other organisations We sometimes receive personal data from other organisations, for example, where they have passed us information about people who are interested in our apprenticeships and training courses. Sensitive personal data We may collect or store data known as sensitive personal data (such as information relating to additional learning needs or ethnicity). We will do this where we have been asked to do so by official Government agencies or where the information is needed for the assessment of additional educational support needs. If we do this, we’ll take extra care to ensure your personal data is protected. Accidents or incidents If an accident or incident occurs in our training centre or involving one of our employees, then we’ll keep a record of this (which may include personal data and sensitive personal data). How do we use personal information? We only ever use your personal data with your consent, or where it is necessary:
  • To enter into, or perform, a contract with you
  • To comply with a legal duty
  • To protect your vital interests; this means, for example, keeping you safe from harm
  • For our own (or a third party’s) lawful interests, provided your rights are not affected
We will only use your information for the purpose or purposes it was collected for.
Administration We use personal data for administrative purposes. This includes:
  • Receiving payment (e.g., direct debits or payment card details)
  • Maintaining databases of our learners and their educational progress
  • Performing our obligations under our training contracts
  • Helping us respect your choices and preferences (e.g., if you ask not to receive marketing material, we’ll keep a record of this).
Research and Analysis We may carry out research and analysis on the data we hold to understand behaviour and responses and identify patterns and trends. We evaluate, categorise and profile personal data to tailor services and communications we send out (including targeted advertising) and to prevent unwanted material from being sent to you. Anonymised data We may combine sets of personal data and change the personal data so that it can no longer be linked to any particular person. This information may then be used to monitor Canning & Coyle Training Centre’s business performance or to identify trends or patterns within our existing learner database.
Disclosing and sharing data We will never sell your personal data. If you have opted-in to marketing, we may contact you with information about further opportunities in education. We may share personal data with other organisations who provide us with services. For example, we may use an IT supplier to process personal data. However, these activities will be carried out under contracts which have strict requirements to keep your information confidential and secure. Canning & Coyle Training Centre works closely with assessment organisations who will receive personal data from Canning & Coyle Training Centre as part of the assessment process. These organisations are:
  • Smart Awards